01702 615566

Privacy Policy

Who are we?

We are Groundwise Searches Limited Ltd. of Suite 6, Princess Caroline House, 1 High Street, Southend-on-Sea, SS1 1JE

Registered office address

Matrix House, 12-16 Lionel Road, Canvey Island, Essex, England, SS8 9DE

We are registered as a data controller with the Information Commissioner with registration number A8371395

What information do we collect from you?

We collect name and contact details (including email addresses) from enquirers and clients.

Why do we collect this information?
To reply to enquiries and/or provide services to our clients.

What do we do with this information?

  • We contact you in reply to your enquiry, correspond with clients and potential clients with regard to a negotiation and/or to a contract or other legitimate business interests.
  • We carry out credit checks on your ability to pay our charges.
  • To carry out market research or survey
  • We may also send you direct marketing in relation to relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.

Who might we share your information with?

  • Our third party suppliers; e.g. utility companies
  • Finance or credit companies e.g. Close Invoice Finance Ltd


  • Names of Debtors
  • Contact details of Debtors including, addresses, phone numbers and email addresses
  • The amount of money owed by Debtors
  • Details relating to Debtors’ accounts with us

How long do we keep your information?

Up to 3 months after you contact us, or longer if necessary to fulfil our contractual obligations to a client or vice versa.

How can I access the information you hold about me?

Your rights as a data subject

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to object to the legal effects of automated processing or profiling. We do not carry out automated processing or profiling.
  • Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
    All of the above requests will be forwarded on should there be a third party involved (see “Who might we share your information with?”) in the processing of your personal data.


In the event that you wish to make a complaint about how your personal data is being processed by Groundwise Services Limited (or third parties as described in “Who might we share your information with?”), or how your complaint has been handled, you have the right to lodge a complaint with us or directly with the supervisory authority.

The details for each of these contacts are:

  Supervisory authority contact details Our contact details
Contact Name: Information Commissioner’s Office David Gunn
Address Line 1: Wycliffe House Groundwise Searches Ltd
Address Line 2: Water Lane Suite 6, Princess Caroline House
Address Line 3: Wilmslow 1 High Street
Address Line 4: Cheshire Southend on Sea
Address Line 5: SK9 5AF SS1 1JE
Email: https://ico.org.uk/concerns/ for Live Chat via the internet dgunn@groundwise.com
Telephone: 0303 123 1113 01702 615566

Does your website use Does your website use cookies?

Cookies are small text files that are placed on your computer by websites you visit and provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our Website.

We may gather information about your general internet use and how you use the Website, such as how you are referred to it and how long you stay on certain pages by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your web browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org or www.allaboutcookies.org.

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